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How dv99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad, or Rocket transactions, and keep your account secure.

Data collected only as neededbKash, Nagad, Rocket transaction privacyAccount security and access controlYour right to request data changesJurisdiction-dependent eligibility
dv99 How dv99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we hold your data, want to correct something on your account, or need to raise a privacy concern, our support team can handle it. Reach us through live chat from the account dashboard, by email, or via the in-app help panel on mobile. We respond to all data-related requests as quickly as we can — for complex requests involving payment records or identity documents, allow a short processing period while we verify the details.

Live Chat Support Open the chat icon from your account dashboard. Our team handles data queries, account corrections, and privacy concerns through the same channel.
Email Privacy Request Send your data access or deletion request by email. Include your registered mobile number and the payment method — bKash, Nagad, or Rocket — linked to your account.
In-App Help Panel On mobile, tap the help icon inside the app or browser session. You can submit a privacy query directly without leaving your current session.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We approach data handling the same way we approach your account wallet — with clear process and no unnecessary steps. Your payment identifiers, session data, and contact details are each handled under distinct rules so that, for example, your bKash number is never exposed to parts of our system that do not need it for a transaction. Here is what you can count on from our side.

Encrypted Data Storage

All account data — including mobile wallet references for bKash, Nagad, and Rocket — is stored with encryption. Your payment identifiers are never stored in plain text on our servers.

Cookie and Session Control

Session cookies keep your lobby state intact across a page reload or device switch. You control non-essential tracking cookies via your browser or device settings at any time.

Data Retention Policy

We keep your data for as long as your account is open, plus any period required after closure under applicable jurisdiction rules. Eligibility depends on local law and your eligible region.

Your Right to Correct or Remove Data

You can request a copy of your stored records, ask us to fix an error, or raise a deletion request through live chat or email. We handle each request after verifying your identity.

Common Questions About Your Privacy on dv99

Below are the questions we hear most often about how we handle personal data, payment records, and account access. If your question is not covered here, contact our support team through live chat or email.

We collect your name, mobile number, and the payment identifier linked to your bKash, Nagad, or Rocket account. We only ask for what we need to verify your identity and process transactions.

We share payment details only with the processor needed to complete a transaction you have initiated. We do not sell or trade your payment information to third parties under any circumstances.

Session cookies remember your lobby state so you can pick up where you left off on mobile or browser. You can turn off non-essential cookies in your device settings, though some account features may respond differently.

We retain your records for a period after account closure as required by the rules of applicable jurisdictions. The exact duration depends on local law and the eligible region your account falls under.

Yes. Contact our support team via live chat or email with your registered mobile number. We verify your identity first, then process the data access or deletion request as quickly as we can.

The policy applies to all active accounts. Access to the platform and the scope of data protections available to you depend on your local law and whether your region is currently eligible for the service.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.