Reference

Terms and Conditions That Govern Your dv99 Account

These Terms and Conditions set out exactly what you agree to when you open an account, make a deposit via bKash, Nagad or Rocket, or access any part of the dv99 platform.

Applies to all account holdersCovers bKash, Nagad, Rocket wallet useJurisdiction-dependent eligibilityUpdated terms take effect on noticeContact support to raise any dispute
dv99 Terms and Conditions That Govern Your dv99 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Open the chat widget inside your account dashboard to raise a Terms-related question directly. Our support team can clarify any clause or walk you through account-rule specifics in real time.
Email Queries Send a detailed message to our support email if your Terms question needs a written record. We respond with a clear reference number so you can track the status of your query end to end.
Account Help Centre Access the Help Centre from the footer of any page to find policy articles, wallet-rule summaries and step-by-step account guides — useful before you contact us directly.
HOW WE ENFORCE POLICY

How dv99 Handles Accounts, Wallets and Policy Requests

We handle every account under these Terms with a consistent verification process. Wallet transactions via bKash, Nagad or Rocket are checked against the account name on file before a withdrawal is approved — this protects you as much as it protects the platform. If something looks off, our team flags it and contacts you before any funds are moved.

Account Security We use account-level verification for every withdrawal request. Your bKash or Nagad number must match the name registered on your account before any payout is processed.
Data Retention Account records, transaction logs and communication history are retained in line with our data policy. You can request a summary of your data by contacting support through the Help Centre.
Policy Change Notices When Terms are updated, we display a notice inside your account session and on this page. The date of the last revision is shown at the bottom of this document.
Dispute Resolution Raise any Terms dispute via live chat or email first. We aim to resolve account-level disagreements at the support stage before any formal escalation process is needed.

Common Questions About the dv99 Terms and Conditions

These are the questions we hear most often about our Terms. If yours is not covered here, reach out via live chat or the Help Centre.

Yes. Every transaction through bKash, Nagad or Rocket falls under these Terms. Wallet details must match your registered account name or the transaction will be held for verification.

Access depends on your local law and the eligible regions we support. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you.

We post a notice on the platform and update this page. Continuing to use your account after that notice means you accept the revised Terms. Contact support if you have concerns.

Send a request through live chat or email. We will pull your account records and transaction log and share them with you, in line with our data retention policy.

Accounts with no login or transaction activity for an extended period may be suspended pending verification. Contact support to reactivate and confirm your wallet details before any funds are affected.

Start with our live chat or email support. Most disputes are resolved at this stage. If not, we will explain the next step, which is set out in the dispute resolution section of these Terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.